We want you to be satisfied with your purchase. This policy explains how returns, cancellations and refunds are handled by SevStickers.
1. Right of Withdrawal
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving a reason.
To exercise this right, you must inform us within the applicable withdrawal period.
2. Personalized Products
The right of withdrawal may not apply to products made according to your specifications or clearly personalized for you, where the legal conditions for this exception are satisfied.
This exception does not automatically apply to every sticker or standard product.
3. How to Request a Return
To inform us that you wish to return an eligible product, contact us by phone at +31 613 431 484 or by email at info@sevstickers.nl.
Please include your order reference and explain which product you wish to return.
4. Return Costs
Where legally permitted and where the customer has been informed before purchase, the customer may be responsible for the direct cost of returning a product.
If a product is defective, damaged during transport or different from what was ordered, please contact us. Your statutory rights remain unaffected.
5. Refunds
Where a withdrawal is valid, refunds will be made in accordance with applicable consumer law. We may wait until the returned product has been received or proof of return has been provided, where permitted by law.
6. Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, contact us as soon as possible. Please include your order reference and photographs where relevant so that we can help resolve the issue.
7. Contact
For questions about returns or refunds, contact us:
Phone: +31 613 431 484
Email: info@sevstickers.nl